Please note that we have set up a New Customer Portal for you which includes

• An enhanced Support System (now called “Cases”)
• A stronger Knowledgebase (now called “Solutions”) and
• An improved Product Enhancement Request System (now called “Ideas”).

The previously used customer console will remain available through a link on the new portal called “Former Customer Console”.
To login to the new portal you have to use your already known access information. The only change is that your current username has to be appended by “@ultimus.com”.
For example: If your current user-ID is 1234, then you have to login to the new customer portal with username 1234@ultimus.com . The password remains unchanged.

All cases that you will create in the new portal will be updated and solved in the new portal. All currently existing support incidents in the former system will be available, updated and fixed in the former customer console only!

Whenever you want to access your former customer console to check your support incidents in the former system, you can click on the link “Former Customer Console” and use your existing access information like you have done in the past.

A quick demo of some key new functions can be found here ->    English   Spanish